![]() Login at my. / my. as the SOS team owner.The other option could be to drop screenconnect, and use splashtop for remote support and extended WFH access. Also, we are not paying nearly as much as you are, and we have a couple thousand endpoints on splash. To invite technicians to use the attended access service, Splashtop SOS, I use splashtop at my msp, and we can add client users to gain access to their pcs. How do I configure who can access which computers? (Remote Support & SOS+ only) How do I configure who can access which computers? (Splashtop Business Access only) Next, you may want to configure their access permission.If they do not receive the email due to email filters, just have them go to my. / my. and create an account or login to their account at my. / my.Click on "remove myself" or "shut down this team" hyperlink, near the bottom right of the page.Click on Account info (->Team tab, if they are the owner).Hover mouse over their name at the top right of the page.You can also add an optional message that will show at the bottom of the invite email. Click on SOS Click on 'Invite Technicians' button In the window that appears, enter the emails of the users you want associated to your account/service, you can add multiple emails at once. They will have to remove themselves from the team or shutdown their team. Login at my. / my. as the SOS team owner. If the invitation fails, they are probably associated to another Splashtop team. Those users will receive an email to create a Splashtop account and accept the invitation.Once you are done, click "Send" to send the email invitation. ![]() You can also add an optional message that will show at the bottom of the invite email. Deploy the Splashtop Streamer to the Windows, Mac or Linux computers you want to remotely access.NOTE: This will not show if you are a team admin, only the owner can set the user role. Only the owner can change the role after the user is invited to the team. The user will have to accept the invite or delete their account. ![]() Once the user role has been selected and the invite has been sent, you can no longer change the role. If you are the team owner, you can also set the user role, either as a Member or an Admin.You can also select which user group you would like to add the new users to by selecting the "Group" dropdown. ![]()
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